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Terms and Conditions

American Orient Express

Included
Hotels as indicated in the itinerary; first night private welcome reception and dinner; introductions and briefing; full American breakfast at hotel; hotel gratuities and taxes; nights aboard the American Orient Express as indicated in the itinerary; welcome and farewell receptions; all meals as described in the brochure; soft drinks, bottled water and house wine with dinner on board the train; all excursions and other group activities as described in the brochure; complete program of lectures and presentations; qualified tour managers throughout the trip; baggage handling; gratuities to local guides, escorts and
drivers; amenities package; live entertainment on train

Not Included
Airfare and taxes; accident/baggage/cancellation insurance; airport or hotel transfers; personal
expenses such as laundry, telephone, fax charges and taxis; liquor; traditional gratuities to train staff.

Hotel Night Credit
If you choose not to partake in the hotel night (Day 1), a $100 per person credit will be applied.

Early Booking Incentive
The Early Booking Incentive is available by booking your tour at least six (6) months prior to the
departure date. The discount is capacity controlled, subject to availability and cannot be combined with other American Orient Express offers (inquire for further details).

Final Payment
Final payment is due 60 days prior to departure. American Orient Express accepts all major credit cards.

Reservations
To reserve your place on an American Orient Express program, please contact your travel agent or call toll-free (800)320-4206. A deposit of $500 per person is required within 7 days of making your reservation. Please make check payable to American Orient Express and indicate your trip name, departure date and reservation number. American Orient Express also accepts all major credit cards.

Cancellation & Refunds
Deposits are refundable, less a $250 per person cancellation fee, until 60 days prior to departure. Less than 60 days prior to departure, no refunds can be made. American Orient Express highly recommends trip insurance coverage for its passengers.

Insurance
American Orient Express offers optional trip insurance coverage. The insurance covers cancellation, emergency medical evacuation, accident and optional sickness coverage. Travel losses caused by such a condition (even if suffered by your immediate family member or travel companion) can be insured provided you pay in full for such insurances within 14 days after American Orient Express has received your deposit. A description of insurance costs and coverage will be sent in your preliminary document package.

Eligibility
We consider these trips mildly physical programs, involving some walking and stair climbing. Life on the train is relaxed and casual. All members of the trip are expected to be in good health and enjoy traveling as part of a group. Please advise us of any special medical or dietary conditions.

ADA Policy
The American Orient Express was refurbished before the American Disabilities Act; and therefore, it does not comply with ADA standards. Certain safety regulations affecting the design of the train may cause difficulty for persons with limited mobility. The carriages cannot accommodate wheelchairs or most walkers. The hallways in the sleeping carriages are 18 inches wide, and doorways leading into the cabins are 23 inches wide.

Smoking Policy
Smoking is limited to vestibule areas only. Smoking is not permitted in the train's sitting, dining or sleeping carriages.

Children's Fares
We welcome children, ages 8 and older, on board the train. Children ages 8-12, will receive a 50% discount off the published fares, when sharing a cabin with two (2) full fare adults. A 25% discount off the published fare, will be given to children 8-12 if sharing a cabin with one (1) full fare adult.

Passenger Safety Information
Passenger safety on the American Orient Express is always our first and foremost concern. Our
carriages meet or exceed the standards established by the transportation industry. Each carriage is inspected daily and undergoes routine maintenance scheduled throughout the season by our on board mechanics. Each staff member on the train has been CPR certified and undergoes rigorous training in rail safety procedures.

Group Sales Information
For group sales information, please contact us directly at (888) 759-3944 x227. Detailed information will be provided at this time.

Luggage Policy
The passenger expressly assumes all risk of loss with respect to the passenger's baggage and personnel belongings, while such are in the passenger's control.

Currency
Fares are quoted and payable in U.S. dollars.

Passage Agreement
By accepting the passage agreement, sent in trip documents, boarding the train and participating in tour activities, (motorcoach, transfers, lodging, dining, entertainment, or any other activity or service included with this trip) all passengers agree to accept and be bound by all of its terms and conditions. Your acceptance or use of the ticket voucher, payment of trip deposit, and payment of full fare constitutes agreement to these Passage Agreement terms and conditions.

Meals
Meals that are included in the tour packages are noted at the end of each day's itinerary. (B =
Breakfast, L = Lunch, D = Dinner)

Special Diets
Special diets should be specified either at the time of booking or on the Personal and Health
Information Forms included in your Preliminary Document Package in order that we may do all
possible to accommodate your request.

Pets
No pets or animals are permitted on board the train.

Air Supplement Program
American Orient Express will gladly make air arrangements for you, providing inclusive travel packages at attractive rates. Round-trip travel is available from a variety of cities in the 48 contiguous United States. The chart (page 37) provides sample fares from selected gateways. Call your travel agent or American Orient Express for more information. The availability of the Air Supplement Program may be limited from each city. American Orient Express reserves the right to withdraw any city without prior notice. Air prices are based on airfares in effect at time of printing and are subject to change. American Orient Express reserves the right to schedule air itineraries in accordance with tour schedule and flight availability. Air date deviations are subject to additional air changes. Seat assignments and special requests such as meals and wheelchairs are the passenger's responsibility and must be made directly with air carrier(s). Airline tickets issued by American Orient Express have restrictions and cannot be exchanged for an alternate carrier or routing. Cancellation or change fees may be assessed by an airline for any changes made to an itinerary; any changes incurred by voluntary itinerary changes are the responsibility of the passenger. American Orient Express is not liable for any penalties, costs or losses incurred to persons holding air tickets not issued by its air department in the event of changes in airline or tour schedules, airline irregularities, space availability or acts of God.

Responsibility
American Orient Express and its affiliates act only as an agent for the passenger with respect to
transportation and hotels and exercises every care possible. However, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with the services of any airplane, ship, motorcoach, train or other conveyance used in carrying out the arrangements of the tour. We cannot accept responsibility for losses or additional expenses due to delay or changes in air or other services, sickness, weather, strike, war, quarantine, acts of God, or other causes beyond our control. All such losses or expenses will have to be borne by the passenger, as tour rates provide for arrangements only for the time stated. We reserve the right to make alterations to this published itinerary. American Orient Express reserves the right to cancel the tour prior to departure, in which case the entire payment will be refunded without further obligation on our part. The right is also reserved to decline or accept or to retain any person as a member of the tour. No refund will be made for the unused portion of any tour. The price of the program is based on tariffs and rates in effect in April 2001 and is subject to change. Any tariff, exchange rate or fuel surcharge will be passed on to the participants. Baggage is carried at the owner's risk entirely. It is understood that the air ticket, when issued, shall constitute the sole contract between the passenger and the airline concerned. The airlines concerned are not to be held responsible for any act, omission, or event during the time passengers are not on board their plane or conveyance. American Orient Express accepts no liability for the carrier's cancellation penalty incurred by the purchase of a non-refundable ticket connected with the tour.

Photography
American Orient Express reserves the right to take photographs during the operation of any tour and while on the train. These photographs may be used in the future by the American Orient Express for the use of promotional materials. By booking a reservation with the American Orient Express, passengers agree to allow their image to appear in such photographs. Passengers who prefer that their image not be used are asked to notify the tour leader at the commencement of their tour, once on the train. Home Page: "David Laughlin. Cabin Illustrations: "David Laughlin. Photography ": Russell Ingram; Digital VisionTM; PhotoDiscTM ; Corbis ImagesTM; Bruce Flemming; Kerrick James; Carl Purcell and Ann Purcell; David G.Houser and Jan Butchofsky-Houser and "Le Château Frontenac.

National Tour Association (NTA)
The NTA Consumer Protection Plan (CPP) becomes applicable in the event that a bankruptcy petition is filed by or against a NTA Tour Operator Member. The CPP then applies to qualifying Consumer deposits or prepayments which were made to the bankrupt NTA Tour Operator Member for qualifying deposit or prepayment for qualifying Packaged Travel which was placed by a travel agent on behalf of that Consumer with a bankrupt NTA Tour Operator Member. The CPP's liability for qualifying Consumer's losses is limited to $25,000 per bankrupt NTA Tour Operator Member with a maximum limit for all losses being the total assets of the CPP from time to time. The acceptance of Consumer's claims by the CPP is strictly governed by the terms and conditions of the CPP and nothing contained herein operates as a waiver or limitation of any right or defense available pursuant to the CPP. For further information regarding the terms and conditions of th CPP or a copy of the CPP, or to verify this operator is a member in good standing with NTA, contact the NTA Consumer Protection Plan, P.O. Box 3071, Lexington, Kentucky 40596-3071.

 

Clive Jacksens Tradewind Destinations
Vancouver, British Columbia, Canada
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Last Updated: September 17, 2008
Terms & Conditions

 

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